At Belly Verkoopwinkel, we want you to be completely satisfied with your stylish and comfortable sportswear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required (order number or receipt)

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Zwempakken (swimwear with hygiene seals removed)
  • Items marked as “Final Sale”
  • Personalized or custom-made products

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

Step 1: Contact Our Customer Service

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Belly Verkoopwinkel Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– Product Name: [Name of the item]
– Size/Color: [If applicable]
– Quantity: [Number of items]
– Reason: [Brief explanation]

For exchanges, please specify the desired size/color if available.

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our customer service team will respond within 2 business days with:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Any additional information needed

Step 3: Package and Ship Your Return

Please include the following with your return:

  • The item(s) in original condition with all tags
  • Original packaging
  • A copy of your order confirmation or packing slip
  • The RMA number clearly visible on the outside of the package

Important: We recommend using a trackable shipping service for your return. Belly Verkoopwinkel is not responsible for items lost or damaged during return shipping.

Refund Process

Once we receive and inspect your return:

  • You will receive an email notification about the status of your refund
  • Refunds are processed within 5-7 business days after we receive your return
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you will need to pay the difference
  • If the exchange item is of lower value, we will refund the difference
  • Standard shipping rates apply for exchanges unless the original return was due to our error

International Returns

For customers outside Belgium:

  • You are responsible for return shipping costs and any applicable customs fees
  • We cannot refund original shipping costs for international orders
  • Please mark the package as “Returned Goods” to avoid customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

Questions?

Our friendly customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Address: 2080 Jacob Jordaensstraat, Krimpen aan den IJssel, BE 2923CL

We aim to make the return process as smooth and convenient as possible, so you can continue enjoying our stylish and comfortable sportswear with confidence.

Last updated: [Insert Date]